FAQS
Dog Boarding FAQs
Canine Boarders:
Puppies under six months: 1 yr Rabies, 3 rounds of DHLPP, 2 Bordetellas
Over 6 months: 1 or 3 year Rabies, 1 or 3 yr DHLPP, Bordetella given within the past 6 months of check-in
Feline Boarders:
Standard Feline Vacs are Required, Rabies, FVRCP, FeLV (-), FeAids (-)
You are welcome to drop off any time during our scheduled hours.
We suggest Checking-in at least 2 hours before closing, so that your pet has time to settle in and enjoy one last potty break before tuck in.
Check-out hours are the same as our scheduled hours. If a departure Spa Service is requested please confirm your pick up time.
MON-FRI 7-7, SAT 8-6, SUN 3-6 (temp for Covid).
Please contact the store at 214-823-1441, ext 1 for Existing Customers, ext 2 for New Customers, ext 3 for Bathing or Grooming
Tours are available anytime Mon-SAT from 9-5. If you would like to include your pet for the tour, please include a copy of current vaccination records.
At Dallas Pet Den, we pride ourselves on offering the best pet care services in Lakewood/East Dallas for the past 23 years. We were the very first to bring the “Open Play” concept to DFW back in 1998. All of our staff is highly trained, certified in group play, and have multiple pets of their own. Our Reservation Specialist will be happy to explain our 5 daily activity packages to help keep your doggies activities as close to home as possible. Please take advantage of our complimentary first visit so both you and your doggie can come visit, take a tour, and meet the staff.
Yes! We are currently offering new guest a complimentary first day of daycare. This will allow you and your doggie a chance to come for a quick visit, take a tour, and meet the staff. We are also still offering a complimentary first night (3 night minimum) for our overnight guest.
Yes! We have Luxury Suites and Junior Suites that can easily accommodate multiple large doggies, and our Studios are generously sized to accommodate multiple smaller doggies. And we always offer a second doggie discount (same household required).
Yes! Our Zen Den can accommodate pets with special needs, including elderly, blind, deaf, 3 legged, or wheel-chair. Please be sure to discuss your pet’s needs with our reservation specialist when booking your pet’s stay.
Yes! If your pet has prescription medications, please provide them in your pet’s respective prescription containers, along with clear directions, and our staff will administer it.
Yes! Of course! Please bag and label each meal separately.
Yes! Absolutely! It’s important for your pet to feel at home here, so you are more than welcome to bring his favorite toy or bedding from home. We just ask that you limit the number of toys/items to 3 per pet. And of course, please make sure the toy is not a choking hazard, breakable, or valuable.
Dog Daycare FAQs
- Provides dogs with regular exercise to stay healthy
- Relieves boredom, separation anxiety, and destructive behavior at home
- Improves socialization with other dogs and people
- Daycare is a safer way to play
Yes! We’d love to show you our facility! Tours are available anytime Mon-SAT from 9-5. If you would like to include your doggie for the tour, please include a copy of current vaccination records.
No, we do not require a trial visit if your doggie is friendly and socialized with other doggies. But we do offer a complementary first day if you would just like to try us out.
All doggies are separated into 3 groups based on size, personality and play style. Doggies enjoy our 10K sq ft indoor facility with anti fatigue flooring and our 5K sq ft outdoor play yard with canine turf, kiddie pools, climbing structures and lots of shade. And our indoor webcams are complementary for your viewing.
Please contact our Reservation Specialist at 214-823-1441, ext 1 for Existing Customers, ext 2 for New Customers, to schedule your complimentary first day of daycare. We will need your information, doggies information, Vet & Vacc information to create your account.
- Puppies under six months: 1 yr Rabies, 3 rounds of DHLPP, 2 Bordetellas
- Over 6 months: 1 or 3 year Rabies, 1 or 3 yr DHLPP, Bordetella given within the past 6 months of check-in
Doggie Daycare is available MON-FRI 7-7 and SAT 8-6.
Please contact our Reservation Specialist at 214-823-1441, ext 1 for Existing Customers, ext 2 for New Customers, to schedule your complimentary first day of daycare. We will need your information, doggies information, Vet & Vacc information to create your account.
Yes! We are happy to add Daycare to any Bathing or Grooming Spa Services. And if your doggie needs a training refresher, we can schedule an appointment with the Teacher.
Should you need to change or cancel your reservations, please let us know 24 hours prior to your arrival for non-peak days and 48 hours prior for holiday reservations..
Yes! Our Zen Den can accommodate pets with special needs, including elderly, blind, deaf, 3 legged, or wheel-chair. Please be sure to discuss your pet’s needs with our reservation specialist when booking your doggies daycare..